What I've learned as an AI researcher shipping product
Shipping AI products is weird. The model isn’t just a component—it’s the user experience. Your users don’t interact with buttons and forms; they interact with a black box that sometimes works brilliantly and sometimes fails in baffling ways. Over the past few years, I’ve shipped AI features at two startups: Code completion and editing tools at Augment Code and customer service chatbots at Eloquent Labs/Square. Each launch taught me something counterintuitive about how AI products actually work in the real world. ...